I have 15 cameras in three different locations, and I’m three hours away from all of them. These things take a bit of time and I’m just as frustrated as everyone else. Then you need to do internal tests to assure the fix works before you push it out to hundreds of thousands or millions of people to be sure you don’t break something else. ![]() ![]() First you have to figure out as many of the conditions as possible that cause the problem, repeat the the problem, then isolate and fix the problem. I’m not a software developer, but I imagine it takes a bit of time to do this. So Netgear is aware of it (I’ve seen them post in this thread), and they are collecting information for a fix. There are all kinds of new hardware components to deal with and it appears there is something with this new model that is causing an issue with Netgear’s software. They likely got the new IPhone along with everyone else. Netgear has done so more quickly than Vue did.Īs to this issue, I’m sure the Netgear engineers has the IOS beta, but I will bet they were not provided with the new hardware before release. Sure there are issues from time to time, but they get addressed. I’ve had the Arlo cameras since before they were owned by Netgear and called the Vue cameras.
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